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PlanetHoster tech support

Website hosting is a commodity, prices are dragged to the bottom. In terms of infrastructure and software, hosters are pretty much the same . Higher cost hosting providers have better customer support and extra service. That’s the general rule.

4 years ago, I chose a cheap hoster at ovh.com . I had trouble to set Domain Name System (DNS) . After a few days , no reply from customer support. So I invited a DevOps friend for pizza at home, after a few hours he couldn’t fix. The lunch cost more one year subscription. Then I reviewed on hostsearch and hostadvice . I tried out Planethoster during the free trial.

Customer Support

First I was impressed by how technical the support was. At any time of the day, within a few hours the technical support will reply to me. Just open a ticket on their website, you can reply to it by email like zendesk without being zendesk.

It wasn’t simple questions. They helped transfer my old wordpress to a new domain without breaking any link. Redirect to a sub-domain. Anonymize on whois.org …

Then the following years, I still stick to it.

Most hosters give incredible discount for the 1st year and increase dramatically the next year (Strategy of godaddy ) . But Planethoster stayed true to the initial price.

In addition, since the company is from Québec, Canada. The support speaks English and French.

CMS

Thanks to Cpanel , it is very easy to install in one-click WordPress, Drupal, Joomla, Prestashop, WooCommerce, Magento. The updates are automatically taken care.

I’ve been a satisfied customer of Planethoster for over the past 3 years on multi hydrid now moving to Platform World ( 6 USD per month).

Disclaimer: I don’t advertise products I’ve never tried. The link below is an affiliate link. A percentage of the sale will go in my pocket. This commission comes at no additional cost to you

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