My blog was down for the couple past days, because I changed the hoster.
Normally it should have been very smoothly. The domain was due to expired on July 1st 2017 . The support at FastComet told me to renew at Planethoster because they need 15 days to transfer. But I didn’t expect a 60 day lock after transferring my domain raychenon.com to the new hoster. Somehow the registrant’s information (WHOIS ) was modified when I ordered the transfer not by me directly.
FastComet transferred the website content ( DB, images, post , …) but the domain name was still with Planethoster. Since the transfer was in progress, I couldn’t edit the DNS, nameservers . But the support at Planethoster could. I was just the middle man between Planethoster and FastComet. The fix took a week.
Currently the domain is still with Planethoster, but all the existing links are there.
To avoid the 60-day lock :
- Request the transfer to another registrar before changing the registrant’s information
- Have the prior registrant opt-out the 60-day lock (if this option is offered by the registrar) before making any change to registrant information.
In the next post, I will explain the reasons why I changed the Cloud Hosting for my blog powered by wordpress.
Website hosting is a commodity, prices are dragged to the bottom. In terms of infrastructure and software, hosters are pretty much the same . Higher cost hosting providers have better customer support and extra service. That’s the general rule.
4 years ago, I chose a cheap hoster at ovh.com . I had trouble to set Domain Name System (DNS) . After a few days , no reply from customer support. So I invited a DevOps friend for pizza at home, after a few hours he couldn’t fix. The lunch cost more one year subscription. Then I reviewed on hostsearch and hostadvice . I tried out Planethoster during the free trial.
First I was impressed by how technical the support was. At any time of the day, within a few hours the technical support will reply to me. Just open a ticket on their website, you can reply to it by email like zendesk without being zendesk.
It wasn’t simple questions. They helped transfer my old wordpress to a new domain without breaking any link. Redirect to a sub-domain. Anonymize on whois.org …
Then the following years, I still stick to it.
Most hosters give incredible discount for the 1st year and increase dramatically the next year (Strategy of godaddy ) . But Planethoster stayed true to the initial price.
In addition, since the company is from Québec, Canada. The support speaks English and French.
Thanks to Cpanel , it is very easy to install in one-click WordPress, Drupal, Joomla, Prestashop, WooCommerce, Magento. The updates are automatically taken care.
I’ve been a satisfied customer of Planethoster for over the past 3 years on multi hydrid now moving to Platform World ( 6 USD per month).
Disclaimer: I don’t advertise products I’ve never tried. The link below is an affiliate link. A percentage of the sale will go in my pocket. This commission comes at no additional cost to you